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Making a Difference Every Day
PBS Training | Meet the PBS Team

Meet the PBS Team

Challenging Behaviour Training

John Daly – Programme Manager (BA Hons Business)

John Daly

John is the principal Physical Intervention Instructor and Programme Manager for the Positive Behaviour Support Team (PBST). John plans and delivers St Anne’s Train the Trainer course and has developed the unique assessment tool.

He negotiates, develops and delivers the bespoke training packages and interventions required to manage individuals who are supported by several different organisations and display challenging behaviours.

He develops programmes that support teams and promotes sound leadership and management skills related to specialist areas including interpersonal skills, conflict management, personal safety, dealing with aggression and violence.

John’s has extensive experience in dealing with challenging behaviour in the front line, having worked in the prison service for many years before beginning his work in the care sector. His specialisms, including being a trained crisis negotiator, allow him to deliver cutting edge and insightful materials. John is the main link with our external customers and will seek to negotiate and develop a package that best suits your organisation.

Solmaz Bahadori – Principal Instructor (BA Hons, RNLD)


Solmaz is also a qualified RNLD. As a nursing home manager, she is responsible for ensuring the effective day to day running of a learning disability home for people with complex health needs and challenging behaviour.

Experienced in a variety of care settings including nursing, respite, day services and community, Solmaz is highly motivated to create positive environments that remain client focused. Solmaz is also a qualified nurse mentor.

Solmaz is a principal instructor maximising the impact of learning through her application of extended role play and creative facilitation; this brings a unique dynamic approach to each session. Solmaz brings extensive experience and knowledge to the PBS team and is a very influential member of the group, leading on key projects, including working with older people and Dementia support.

Matthew Jones – PBS Instructor

Matthew Jones

After completing his BSc Psychology (Hons) Matthew joined St Anne’s Community Services in 2012. Since then Matthew has supported individuals in a variety of support settings across Leeds, Kirklees and Calderdale including outreach, supported living and residential services.

Matthew currently works as a deputy manager within Bradford Supported Living Services providing support to individuals within their own homes in the community.

Matthew joined the Positive Behaviour Support in 2015 following his involvement in a newly established forensic mental health service. As a developing instructor Matthew has been involved with delivering training within St Anne’s and had the opportunity to work with external organisations.

Matthew was involved with the development of support plans and bespoke training around significant self-harming behaviours and played a key role in the work that culminated in the receipt of the Special Award for Outstanding Practice at the BILD 2017 Leadership Awards.

Lesley Walton – Senior, BILD accredited PBS facilitator

Lesley Walton

Lesley will provide active support to the lead trainer in the delivery of this programme.

The resourcing of relevant current information, planning and delivery of bespoke courses. She has good IT skills and uses them to design dynamic courses, in response to current good practice.

Lesley has been actively involved in the tender process, ensuring all information given is relevant to the aims and outcomes required by the client, and complies with current thinking. She has compiled accurate forward thinking lesson plans. She has taken this through to the delivery element, compiling hand out information to reinforce the candidates learning.

Lesley has facilitated train the trainer courses, using a unique candidate assessment and risk assessment tool, both in St Anne’s and in partner organisations. She is also lead facilitator on Lone working/personal safety courses, along with Behavioural and Psychological Symptoms of Dementia (BPSD), Introduction to PBS and PBS refresher courses.

Lesley supports St Anne’s and our external clients in responding to services where a particular client may be displaying challenging or distressing behaviour. She will visit the service, look at behaviours, incidents occurred and risk assessments and support the service in putting a risk management plan in place, this may include identifying further training.

Lesley is extremely competent in ensuring that the PBS administration is correct and up to date. This includes the completion of all paperwork involved in the delivery of courses, compiling certificates, invoicing and filing.

Prior to Lesley working as a full time PBS instructor she spent 2 years working in the learning disability sector and 9 years in the homeless sector, working with people presenting with addictions and/or mental health issues. This has given her valuable first hand experience of working with the challenges which diverse groups may present with. Lesley used a person centred approach to ensure that the changing wants and needs of the service user were supported at all times and she has carried this through to her facilitating courses. She responds to the different learning needs of candidates appropriately and enthusiastically.

Lesley has been responsible for the development and delivery of many external programmes including the BPSD. Lesley engages with groups and shows the empathy and understanding required to deliver the sensitive materials included in our training.

Our principal instructors share responsibility for the development of St Anne’s PBS Programme.This is including the management of our regional instructors: