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Making a Difference Every Day
PBS Training | Meet the PBS Team

Meet the PBS Team

Challenging Behaviour Training

John Daly - Programme Manager (BA Hons Business)

John Daly - Progamme ManagerJohn is the principal Physical Intervention Instructor and Programme Manager for the Positive Behaviour Support Team (PBST). John plans and delivers St Anne’s Train the Trainer course and has developed the unique assessment tool.

He negotiates, develops and delivers the bespoke training packages and interventions required to manage individuals who are supported by several different organisations and display challenging behaviours.

He develops programmes that support teams and promotes sound leadership and management skills related to specialist areas including interpersonal skills, conflict management, personal safety, dealing with aggression and violence.

John’s has extensive experience in dealing with challenging behaviour in the front line, having worked in the prison service for many years before beginning his work in the care sector. His specialisms, including being a trained crisis negotiator, allow him to deliver cutting edge and insightful materials. John is the main link with our external customers and will seek to negotiate and develop a package that best suits your organisation.


Andy Lees - Positive Behaviour Support Manager (RLND MA)

Andy Lees - PBS ManagerAndy developed the organisation's BILD approved model which first gained accreditation in 2009. He is a qualified instructor in a range of restrictive physical intervention models and has many years' experience in developing policies, procedures and strategies in the field of Positive Behaviour Support. He has thirty years experience in the care sector across health, local authority and voluntary sectors. He is regularly invited to speak at national conferences on post incident support and has recently worked with the Royal College of Nursing to develop a Duty of Care assessment tool that meets Mental Capacity Act requirements.


Sharon Hayman - Principal Instructor (RNLD)

Sharon Hayman - Principal InstructorSharon is a qualified RNLD (Registered Nurse Learning Disabilities). As a qualified manager, she runs a specialist day centre in Huddersfield providing services for people with multiple and profound learning disabilities and additional complex health needs. Some of these people present with behaviours that challenge services.

High quality leadership has helped the team manage these behaviours, developing a wide range of proactive and ethical techniques. Sharon is a member of the specialist school partnership board and sits on two school forums, reviewing and specialising in supporting transition.

Sharon is a key member of St Anne’s Positive Behaviour Support Team and spent four years training, leading to her achieving principal instructor status in 2011. She leads at all levels of St Anne’s training, including train the trainer instructor courses.

Having experience in children, adult and mental health services, Sharon brings a wealth of expertise to any team culture. Sharon is a professional manager who engages groups and develops projects, including consultation on provision both internally and externally.


Solmaz Bahadori - Principal Instructor (BA Hons, RNLD)

Solmaz Bahadori - Principal InstructorSolmaz is also a qualified RNLD. As a nursing home manager, she is responsible for ensuring the effective day to day running of a learning disability home for people with complex health needs and challenging behaviour.

Experienced in a variety of care settings including nursing, respite, day services and community, Solmaz is highly motivated to create positive environments that remain client focused. Solmaz is also a qualified nurse mentor.

Solmaz is a principal instructor maximising the impact of learning through her application of extended role play and creative facilitation; this brings a unique dynamic approach to each session. Solmaz brings extensive experience and knowledge to the PBS team and is a very influential member of the group, leading on key projects, including working with older people and Dementia support.

Our principal instructors share responsibility for the development of St Anne’s PBS Programme.This is including the management of our regional instructors:

Rachael Crowther, Andrea Hopkins, Lesley Walton, Helen Sykes, Gary Franklin, Bilal Passwala

PBS Team

Back row from left: Andrea Hopkins, Andy Lees, Helen Sykes, Bilal Passwala, Solmaz Bahadori

Front row, from left: Sharon Hayman, Lesley Walton, Rachael Crowther, John Daly, Gary Franklin