The course is good grounding for people who are face to face carers but may be unqualified staff. The course covers:
- How the law and policy applies when using proactive and reactive interventions.
- Ethical working, values attitudes and beliefs
- Self management and self control, de-escalation.
- Why people challenge and some simple strategies to make a difference whilst avoiding the use of force.
- Reporting and recording
- Practical interventions