• a
  • a
  • a
Making a Difference Every Day
Working With Us | What does a Support Worker do?

What does a Support Worker do?

The main aim of a support worker is to help clients learn to live as independently as possible, by identifying and supporting them in their particular areas of need.

Training day
To provide high quality, personalised care and support which enables clients with a wide range of diverse needs to live as independently as possible in accordance with their support plan.
What is a Support Workers Key Responsibilities? – Clients
  1. To provide all support and care in line with the client’s support plan.
  2. To fully review Support Plans on at least an annual basis, or more often as necessary or agreed, taking into account clients’ changing needs and wishes and amending accordingly.
  3. To support clients to fulfil their aspirations, supporting them live as independently as possible, in accordance with their particular skills and abilities.
  4. To keep appropriate, accurate records, including daily notes, with full involvement of the client.
  5. To ensure that all support and care is provided in a way which protects clients from abuse and exploitation, maintains their dignity and supports positive risk taking and report all allegations of, abusive, discriminatory or exploitative behaviour and co-operate fully with any necessary follow up action.
  6. Where required to provide personal care to clients in a way which respects their choices and dignity, including assistance with washing, bathing, toileting and continence.
  7. To deal appropriately with behaviour which challenges services following the Support Plan at all times and working proactively to prevent and de-escalate such behaviour wherever possible.
  8. To work at all times in accordance with Health and Safety requirements, such as Manual Handling, Food Hygiene, Fire Safety and Risk Assessment procedures; to take personal responsibility for ensuring Health and Safety training is up to date.
  9. Awareness and understanding of infection control and prevention procedures and how to implement these as appropriate for the client group.
  10. To collect, store, administer and keep records of medication in accordance with St Anne’s procedures.
  11. To carry out a range of household duties, in accordance with the needs of the service, including cooking, cleaning, laundry, and other domestic duties as required.
  12. To support clients to plan menus, taking into account any health and/or cultural requirements and promoting healthy, balanced eating.
  13. To be aware of and take into account legal responsibilities in relation to Deprivation of Liberty (DOLS), Mental Capacity Act (MCA), Best Interests and Safeguarding when dealing with complex care and support issues.
  14. To accompany and support clients to take part in activities of their choice outside the home, which may include sport, religious, cultural, leisure or community activity.
  15. To accompany and support clients in attending routine and specialist health appointments, such as doctors, dentist and other visits as required.
What is a Support Workers Key Responsibilities? – Communication and Reporting
  1. To support quality inspection processes, cooperating with on-site inspectors in relation to information requests etc
  2. To keep accurate financial records at the service, such as household expenditure, petty cash etc
  3. To maintain accurate, timely records at the service, including financial, risk assessments and Accident/Incident reporting.
What is a Support Workers Key Responsibilities? – Organisational
  1. To take part in regular Professional Development Review (PDR) and Appraisal sessions, working together with the line manager to identify and achieve personal objectives and training and competency requirements.
  2. To abide by the Code of Practice for Social Care Workers.
  3. To work the shift patterns required for effective delivery of the service, which may include week-ends, bank holidays, evenings, night work and sleep-ins. Sleep-ins will be in addition to the contracted hours.
  4. To undertake any other such duties, as commensurate with the purpose of the role that may be reasonably required by St Anne’s.
Rewarding Career

Working in social care enables you to positively change someone’s life, whether it’s helping families, the elderly or individuals going through some of the most difficult circumstances. It provides you with a rewarding and fulfilling career where you can make a real difference in people’s lives.

Learn something new every day

With no two days ever the same in this career field there will never be a dull moment. You’ll be kept on your toes with something new to contend with each day.

Wide range of career opportunities

A job in social care can lead to a wide range of opportunities.  You can gain a career as a social work, foster carer, drg and alcohol worker, care home assistant or even a counsellor.  With many options you will be able to find a area that you enjoy the most.


Not looking for a standard 9-to-5 job? No problem.

Support Workers’ skills are vital for thousands of people to live their lives every single day, meaning the help they provide is needed 24/7.

The flexibility of shift patterns means that those working in care can fit their career around their commitments.