Find out about how we can support you
Not everybody has the same kind of support and it can mean different things. It might mean going to do the shopping with somebody or helping them to tidy their house.
We might support you in your own home or in a house with other people. This is called a Residential Service.
If St Anne’s is your landlord, there is a document which tells you what we’ve agreed to and what your rights and responsibilities are. This is called a Tenancy Agreement.
We will support you to make your house feel like your own home where you can feel safe.
We support people to make their own decisions about their lives. This is called being person centred.
Our Support Workers and Nurses know how important it is to get to know you. If you are going to be supported by St Anne’s we will help to match you with a Support Worker you are happy with.
We will support you to be independent and to do things that you like doing. You will have a Support Plan that tells us all about you.
Your Support Plan will say what you like and don’t like and how much money you have to spend on support. Your Profile with have important information about you on it so that we can support you well.
We treat everybody with dignity and respect.
The Care Quality Commission checks that we are doing a good job. The Care Quality Commission is a separate independent group and is not part of St Anne’s. They come to see how we are working by doing an inspection. There are also people who work for St Anne’s who do inspections – they are the Quality and Safety Leads.
The St Anne’s Board is a group of people who make decisions about St Anne’s. They make sure that we are doing things right.