Eleanor Broadbent, Equality Diversity and Client Involvement Officer
Lyndsay Swales, Quality and Safety Lead
Jacqueline Carver, Learning and Development Advisor
This week the ‘7’ group were asked to consult on various projects on going within the organisation.
Firstly, we reviewed the logo that had been designed from the images the ‘7’ group members did. This logo will now be put on any work the group participates to within the organisation.
We reviewed the draft form for the Client Health Census, which is a piece of work being developed by the Mortality Review Group. The ‘7’ group would like to pass on their thanks for being asked to take part in this work it generated some interesting conversations. We gave our feedback on the use and content on the form which will be implemented in the final product.
The group also began to design this years Client Satisfaction Survey and looked at ways of exploring how this could be answered by people who use our services in the most impartial way. We also looked at the questions the current form asks, and the group felt some questions were vague and needed rewording, they also wanted to split some questions up so they could give different feedback about St Anne’s Staff and Agency Staff. The Client Satisfaction Survey will be completely designed by Clients this year and they will also see the process through to collating the results and publishing the information.
The group also were given dates for staff training which they will attend to train alongside Jacqueline over the next two months. Our Client’s will be training our staff in the following courses:
- Introduction to St Anne’s
- Safeguarding – with emphasis on making safeguarding personal.
- Person Centred Support
- Dignity and Respect
- Communication and Better Conversation
We have been working on confidence building within the group and the ‘7’ group members are excited to get out in to the training session, work with staff and improve quality in services together.
If you would like to refer any work to the group please do get in contact with Lyndsay or Eleanor.