You have the right to make a complaint about anything that is making you unhappy at St Anne’s.
You can complain about people who are making you unhappy.
You can talk about staff who you think might have broken the rules.
You can talk to your Support Worker and they will listen to you.
You can find out how to make a complaint via the link
Due to the exceptional circumstances due to the ongoing Coronavirus (also known as Covid 19) and the Government rules about self-isolating it is very important to reduce the risk of cross infection to all our Clients and staff teams. Our teams are working hard to support all our clients and are committed to keeping everyone as safe as possible.
This means that, in most circumstances, and in line with government information regarding self-isolation and staying at home there should be no visitors to any of our services.
We know, however, that this will be very distressing for some of our Clients.
Therefore, we are saying there must be no visitors to services unless there are exceptional circumstances and the visit is essential.
Before a visit can take place, this must be risk assessed by the manager considering government advice and the individual circumstances. Before setting off on any visit to your relative/friend please get in contact with St Anne’s staff to discuss your visit.
Our services are using all kinds of technology, including social media to make sure that the people we support can stay in touch with those important to them
St Anne’s has developed a visitors protocol to enable visits to begin again in North Yorkshire, East Yorkshire, Durham, Middlesbrough and Leeds care homes.
In line with Government & local Council Guidelines each Client may have one family member or other person who is close to them visit on a regular basis.
Decisions where visitors can go are being based on Individual Local Authority advice following Government guidelines.
This message will be updated regularly