St Anne’s Community Services has a purpose to ‘make a difference everyday’ – providing high quality care and support, to enable people to lead independent and fulfilled lives. St Anne’s response to compliments, concerns and complaints reflects our values of being Person-Centred, Respectful, Open, Understanding and Dedicated.

This policy outlines St Anne’s approach to handling feedback, including compliments, concerns and complaints from clients, residents, employees, and stakeholders. St Anne’s recognises that compliments, concerns and complaints provide valuable feedback and allows St Anne’s to know when things go right so it can be celebrated and when they go wrong, so St Anne’s can put things right and improve.

All feedback is used to inform, shape, develop and improve services.

You can access the policy here