Engaging People in Their Care

We are committed to

• Engaging with the people we support and their families in all aspects of planning and delivering the services they receive.
• Ensuring co-production is meaningful, supporting each client individually to make their own choices about how they wish to live their lives.
• Respecting the choices of the people we support: our role is to support their decision-making and not to impose our own views or values.
• Supporting people to make their choices happen in reality.
• Where clients lack capacity, ensuring appropriate advocacy support is arranged either by family members or through formal arrangements.
• Providing specialist communication aids and use of intensive and sensory interactions, as well as high and low communication technology to support people with profound needs to gain control over their environment.
• Proactively support clients with current or new health needs and ensure early interventions for physical and mental health needs take place, to minimise negative long-term impact on their health and wellbeing.