Dealing with Compliments, Complaints and Concerns
St Anne’s Community Services (SACS) has a purpose to ‘make a difference everyday’ – providing…
Ensuring our due diligence and adherence to legislation in respect to our services, please find below details of our Corporate Governance and our key policies
St. Anne’s has a strong and robust governance framework developed around a collection of systems, processes, and controls all of which have been designed to provide high quality services which are safe, effective, and well managed.
The Governance Office in Central Services is structured to deliver support across all areas of the governance spectrum enabling and empowering operational service delivery managers to provide high quality in an environment of continuous improvement. We have frameworks that are clear and effective and use a range of different tools, systems and channels of communication.
All operational and support services teams receive direct support from the Quality and Continuous Improvement Team using a range of quality monitoring systems of control, tracking and improvement.
Finally, our Governance Framework also provides all our employees and volunteers with a clear set of principles around how we operate, how we support people and how we work together to achieve the best outcomes.
Mark Howorth is our Governance Lead.
Mark is an experienced governance professional and has a wide variety of experience in governance across a number of different sectors including professional sports, education, universities and finance.
Mark has been invited to speak at several conferences across the country on a range of governance matters and won the Worshipful Company of Chartered Secretaries and Administrators Charitable Trust Prize for the best dissertation in 2022, a piece that focused on board diversity vs. company performance.
Mark is the Chair of the Yorkshire and Humber Branch of the Chartered Governance Institute UK & Ireland, is a Chartered Company Secretary and a Member of the Institute of Leadership.
Away from work, Mark enjoys spending time with his children, listening to music and reading, and getting out into nature.
St. Anne’s has three key members of the team undertaking specific areas of responsibility in protecting personal information. These are our ‘Caldicott Guardian’, our Senior Information Risk Officer, and our Data Protection Officer.
Caldicott Guardian – Lyndsay Atkinson-Swales(E: lyndsay.atkinson-swales@st-annes.org.uk)
Lyndsay has responsibility for ensuring that St. Anne’s uses information about people legally and appropriately, and that we maintain confidentiality. This includes personal information about the people we support, their relatives, and people who work for us.
As well as making sure that any systems and processes we use to store information about people are secure, the Caldicott[1] Guardian also helps to ensure that the right arrangements are in place if we need to share information with other organisations, for example; those with responsibility for social care and safeguarding.
The Guardian helps decide when confidential information might be used, and when it should not, by following what are called the eight ‘Caldicott Principles’.
Senior Information Risk Officer Andrew Gregor (E: Andrew.gregor@st-annes.org.uk)
This role has been created under the General Data Protection Regulations (GDPR), and oversees policies, frameworks, and procedures to minimise risks to data.
Data Protection Officer – Amy Maran (E: amy.maran@st-annes.org.uk)
Amy is our Data Protection Officer (DPO). It is a requirement of GDPR that St. Anne’s appoint a DPO. Amy makes sure that the organisation protects data, reviews and amends any data protection issues. Amy liaises with the Information Commissioner about any serious data incidents.
[1] Named after Dame Fiona Caldicott
Safeguarding people and assets are everybody’s responsibility. At St. Anne’s we have a comprehensive programme of training, which includes safeguarding.
Promotion of effective safeguarding practice is achieved through the following key roles and actions:
In addition, St Anne’s has a range of key policies and statements which include:
Other key documents that support the management of risks include:
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