St Anne’s Community Services (SACS) has a purpose to ‘make a difference everyday’ – providing high quality care and support, to enable people to lead independent and fulfilled lives. Our response to compliments, complaints and concerns reflects our values of being Person Centred, Respectful, Open, Understanding and Dedicated.

St Anne’s recognises that compliments, complaints and concerns provide valuable feedback: we want to know when things go right so we can celebrate and share that and when they go wrong, so we can put things right and improve what we do.

All feedback is used to inform, shape, develop and improve our services.

This policy has been developed and reviewed to align fully with the Housing Ombudsman’s Complaint Handling Code, ensuring a fair, accessible, and effective complaints process for all housing residents.

You can access the policy here