Durham Supported Living Services – CQC Success

Our Durham supported living services have received a “Good” rating from the Care Quality Commission (CQC) in a recent assessment (February 2023)

The service that offers support to adults with learning disabilities and autistism, was praised for the care, respect, equality, dignity, choices and independence, and good access to local communities that most people take for granted.

In the assessment, the CQC was told by the people the team support, how staff supported them to do the things important to them, such as going on holiday, cooking, and attending football matches. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The services care was also praised, stating “People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. Staff promoted equality and diversity in their support for people. Staff understood and respected people’s religious and cultural needs and supported them accordingly”.

The report concluded “Staff placed people’s wishes, needs, and rights at the heart of everything they did. Staff valued and acted upon people’s views. People’s quality of life was enhanced by the service’s culture of improvement and inclusivity”.

Shona Beaton Director of Operations at St Anne’s said:

“We are incredibly proud of our team in Durham who have achieved this fabulous CQC report and rating under testing circumstances.  It is yet further evidence of the dedication and commitment our staff teams have to ensuring our clients get to live their best lives.  Congratulations to the Durham team.”

Our Durham managers are pictured

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